99ok Privacy Policy – How We Protect Your Personal Data

01 About This Privacy Policy

This Privacy Policy applies to all players who use the 99ok website, mobile application, and related services. By creating an account on 99ok, you confirm that you have read this policy and understand how your personal data is handled.

99ok is committed to handling personal information with transparency and care. We collect only what is necessary to operate the platform securely, process your transactions in Philippine Peso, and comply with identity verification requirements. We do not collect data for its own sake — every category of information we gather serves a specific and stated purpose.

02 What Personal Data We Collect

The information we collect depends on how you interact with the platform. Here is a summary of the main categories:

We do not collect full payment card numbers, CVV codes, or banking passwords. Payment transactions are processed through your chosen e-wallet or bank's own secure interface — 99ok only receives confirmation of the transaction, not your full payment credentials.

03 Why We Collect Your Data

Every piece of data we collect has a specific purpose. Here is why we need each category:

• Registration data is used to create and manage your account, send you OTP verification codes, and communicate with you about your account.
• Identity documents are required for KYC (Know Your Customer) verification. This is how we confirm you are who you say you are, that you meet the 21+ age requirement, and that your payment details match your identity.
• Payment data is used to process deposits and withdrawals in Philippine Peso and to ensure funds are sent only to accounts verified in your name.
• Device and access data is used for account security — detecting unusual login locations, preventing unauthorised access, and identifying potential fraud or bot activity.
• Activity data is used to maintain your account balance accurately, generate transaction records you can review, identify patterns that may indicate problem gambling, and keep the platform operating correctly.
• Support data is used to resolve your queries and improve the quality of our support service over time.

04 Who We Share Your Data With

99ok does not sell your personal information. We share data only with trusted partners who are directly involved in delivering the platform's services to you, and only to the extent necessary to do so.

• Payment processors and e-wallet partners (such as GCash and Maya infrastructure, and Philippine banking partners) receive the minimum information needed to process your PHP transactions securely.
• KYC and identity verification providers receive your identity documents and registration details solely for the purpose of confirming your identity and age.
• Game content providers may receive a pseudonymous player session ID to facilitate your game session. They do not receive your full name, contact details, or payment information.
• Platform security and fraud prevention services receive device and access data to help identify and block suspicious activity on the platform.
• Legal and regulatory authorities — we will disclose personal data if required by law, court order, or a lawful request from a relevant authority in the Philippines.

All third-party partners we work with are contractually required to handle your data in accordance with applicable privacy standards and to use it only for the specific purpose for which it was shared.

05 How We Store and Protect Your Data

99ok takes data security seriously. The platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Your account is protected by OTP-based login verification, which adds a layer of authentication beyond your password alone.

• All data is stored on servers with access controls that limit who within 99ok can view or process personal information.
• Identity documents collected during KYC are stored in encrypted form and are accessible only to authorised personnel involved in verification and compliance.
• Payment transaction data is stored in accordance with financial data security standards. Full payment credentials (card numbers, banking passwords) are never stored on our servers.
• Internal access to personal data is logged and audited to detect and prevent unauthorised internal access.

06 Cookies and Platform Analytics

99ok uses cookies and similar tracking technologies to keep the platform working correctly and to understand how players interact with the site. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies keep you logged in during a session, maintain your game state, and allow the platform to function. These cannot be turned off without breaking core platform features.
• Analytics cookies help us understand which parts of the platform are used most frequently, how long sessions last, and where technical issues tend to occur. This information is used in aggregate — it does not identify you personally.
• Security cookies help detect unusual behaviour patterns that might indicate account compromise or bot activity.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally. We do not use cookies to track your activity across third-party websites.

07 How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and financial regulations.

• Account and registration data is kept for the duration of your active account and for a period after closure as required for compliance and dispute resolution purposes.
• KYC and identity documents are retained for a minimum period as required by financial regulations applicable in the Philippines.
• Transaction records (deposits, withdrawals, game history) are maintained for a period consistent with financial recordkeeping obligations.
• Support communications are retained for a reasonable period to support follow-up queries and service quality review.
• Device and session data used for security purposes is retained for a shorter period sufficient to identify and investigate suspicious activity.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

08 Your Privacy Rights

As a player on 99ok, you have rights over your personal data. Here is what you can ask for and how to do it:

To exercise any of these rights, contact our support team through the platform. We will acknowledge your request and respond within a reasonable period. Some requests may require identity verification before we can proceed.

09 Children and Minors

99ok is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Our KYC verification process is designed to confirm the age of every player before their account is fully activated.

10 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable regulations, or improvements to our data practices. When we make changes, we update the "Last updated" date at the top of this page.

• For material changes that significantly affect how your data is used, we may notify you through the platform or by email to your registered address.
• Continued use of the 99ok platform after a policy update constitutes acceptance of the revised Privacy Policy.
• We encourage you to review this page periodically so you are always aware of how your data is being handled.

11 How to Contact Us

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how your data has been handled, please get in touch with our support team.

• Use the in-platform support channel for the fastest response on urgent account or security matters.
• For data access, correction, or deletion requests, contact support and clearly state the nature of your request along with your registered account details.
• For general questions about this policy, our FAQ page also covers common privacy-related queries.